Frequently Asked Questions

Complaints are handled through a structured process: (1) Acknowledge receipt within 24 hours; (2) Gather details including photos, lot numbers, and description of the issue; (3) Internal investigation with our QC and production teams; (4) Provide a resolution proposal within 5–7 business days; (5) Implement the agreed solution (replacement, refund, or credit). For unresolved disputes, we follow the arbitration clause in our sales contract, typically referring to the China International Economic and Trade Arbitration Commission (CIETAC). We view complaints as opportunities to improve our processes and prevent recurrence.

Yes, we offer value-added services including: fabric sourcing consultation, trend forecasting and seasonal color palette development, garment construction advice, compliance and certification management, supply chain optimization, and inventory management programs. For strategic partners, we also provide exclusive R&D collaboration on next-generation fabric technologies. These services are designed to help you reduce total cost of ownership, accelerate product development, and differentiate your brand in the market. Many of these services are complimentary for customers with annual volume above $100K.

We treat all customer information — including fabric specifications, designs, pricing, and business terms — as strictly confidential. We do not share customer information with third parties without explicit consent. All digital files are stored on secure servers with access controls, and physical samples are stored in restricted-access areas. We comply with applicable data protection regulations and can sign data processing agreements if required. Employees handling customer information are bound by confidentiality agreements, and violation results in immediate disciplinary action.

Getting started is simple: (1) Contact us via email ([email protected]), WhatsApp (+86-186-1608-2795), or our website inquiry form with your fabric requirements; (2) We provide a quotation and sample plan within 24–48 hours; (3) We send samples for your evaluation (2–3 days for in-stock, 7–15 days for custom); (4) After sample approval, we issue a proforma invoice with specifications, pricing, and delivery timeline; (5) You pay the deposit and production begins. No registration or account setup is needed — just reach out and we'll take care of the rest.

Our business hours are Monday to Friday, 9:00 AM – 6:00 PM China Standard Time (GMT+8). Our production facility operates 24/7 with three shifts. Sales and customer service are available during business hours, with after-hours WhatsApp support for urgent inquiries. We observe Chinese national holidays including Chinese New Year (typically late January/early February, 7–10 days), during which production pauses but we monitor WhatsApp for urgent communications. We communicate holiday schedules in advance so you can plan your orders accordingly.