Frequently Asked Questions

Yes, we provide free A4-size fabric swatches for evaluation — you only cover the shipping cost. For existing in-stock fabrics, we can dispatch samples within 2–3 business days. For custom development, we produce lab dips and handloom samples within 5–7 days. If you need larger sample yardage (1–5 meters) for garment prototyping, a nominal sample fee applies, which is fully credited toward your bulk order. Sample shipping is typically via DHL, FedEx, or UPS for fast international delivery.

In-stock samples ship within 2–3 business days; custom samples take 7–15 days depending on complexity. For standard color matching, lab dips are ready in 5–7 days. For custom fabric development (new composition, weave, or finish), expect 2–3 weeks for the first prototype. International shipping adds 3–7 days via express courier. We provide tracking numbers for all sample shipments so you can monitor delivery progress.

A lab dip is a small color swatch (about 5x5cm) used to confirm the dye color before bulk production, while a sample is a larger piece of fabric (A4 or bigger) that represents the full construction, hand feel, and finish. Lab dips focus exclusively on color accuracy — we typically provide 2–3 shade options for you to choose from. Samples demonstrate the complete fabric including weight, stretch, texture, and functional performance. Both are essential steps in the development process: lab dips confirm color, samples confirm fabric quality.

Yes, we can match Pantone TCX/TPG codes or physical fabric samples with a color accuracy of Delta E ≤ 1.5 under D65 light source. Provide us with the Pantone code or mail a physical color sample, and our dyeing technicians will create lab dips for your approval. We typically provide 2–3 shade options to account for metamerism (color appearing different under various light sources). For critical color matching, we recommend approving lab dips under the light source where the final garment will be sold.

We include up to 3 rounds of lab dip iterations and 2 rounds of sample revisions at no cost for confirmed bulk orders. Each iteration refines the color, construction, or finish based on your feedback. If additional iterations are needed beyond the included allowance, a nominal fee of $30–$50 per round applies. Most projects are finalized within 2 rounds of lab dips and 1–2 sample revisions. Clear feedback with specific references (Pantone codes, physical samples, photos) accelerates the process.

Sample shipping cost is borne by the customer for the first sample, but we credit it back when you place a bulk order. We use DHL, FedEx, or UPS for international sample delivery, with shipping costs typically ranging from $30–$80 depending on weight and destination. For established customers, we include free sample shipping for routine requests. All sample shipments include a tracking number and estimated delivery date.

Yes, we can provide samples with specific functional finishes such as moisture-wicking, antimicrobial, DWR, flame retardant, or UV protection. Each finish sample comes with a description of the treatment technology, expected durability (wash cycles), and relevant test data. For combination finishes (e.g., moisture-wicking + antimicrobial + UV protection), we can produce multi-functional samples within 2–3 weeks. Testing the finish performance in your own lab or through wear-testing is recommended before bulk commitment.

We need the following specifications: fiber composition (e.g., 92% polyester / 8% spandex), fabric weight (GSM), width, weave or knit type, color (Pantone code or sample), functional requirements (moisture-wicking, waterproof, etc.), intended end-use (e.g., running jacket, tactical pants), and any certification requirements (OEKO-TEX, GRS, etc.). If you have a reference fabric sample, mailing it to us is the most efficient way to ensure accurate matching. The more detail you provide, the faster and more accurate the development process.

Yes, we can reverse-engineer a fabric from a garment sample you provide. Our technical team will analyze the sample for fiber composition, yarn count, construction, weight, finish, and performance properties, then develop a matching or improved version. This process typically takes 2–4 weeks depending on complexity. We return your original sample along with our developed fabric for side-by-side comparison. An NDA can be signed before you send the sample to protect your intellectual property.

A handloom sample is a small fabric panel (typically 30x30cm) woven on a handloom to confirm the construction, pattern, and hand feel before committing to bulk machine production. It allows you to evaluate the fabric's drape, texture, and weight without the cost and time of setting up production looms. Handloom samples are particularly important for new fabric developments, complex weaves, or jacquard patterns. Once approved, we proceed to bulk production with confidence that the construction meets your expectations.

Yes, we can incorporate your brand's custom labeling, hangtags, and packaging into sample production. This includes woven labels, printed labels, care labels, hangtags, and polybag packaging with your branding. For sample stage, we can use mock-up labels to demonstrate the concept. For bulk production, we require your label artwork files and specifications (size, material, placement) 2 weeks before production starts. Custom labeling is part of our full OEM/ODM service offering.

Simply contact our sales team via email ([email protected]), WhatsApp (+86-186-1608-2795), or the inquiry form on our website with your fabric requirements. Provide the fabric type, composition, weight, color, and quantity needed. We will confirm availability, provide a sample quote if applicable, and arrange shipment upon your confirmation. For the fastest response, include your company name, intended application, and shipping address in your initial inquiry.

Yes, we provide custom sample books and swatch cards for our B2B customers. A sample book typically includes 15–30 fabric swatches organized by category (fleece, waterproof, stretch, etc.) with specifications printed alongside each swatch. We can also create branded swatch cards with your company logo for presentation to your retail buyers. Sample books are complimentary for customers with confirmed orders exceeding 5,000 meters. For standalone requests, the cost is $50–$100 depending on the number of swatches.

The full development cycle for a new custom fabric is typically 4–8 weeks: 1–2 weeks for fiber and yarn sourcing, 1–2 weeks for lab dip and handloom sample, 1–2 weeks for sample yardage production, and 1–2 weeks for testing and approval. Complex fabrics with multiple functional finishes or exotic fiber blends may take up to 12 weeks. We provide a detailed development timeline at the start of each project with milestone dates for each phase.

Yes, we welcome factory visits by appointment. Visiting our facility allows you to see our production lines, QC processes, testing equipment, and sample showroom firsthand. We can arrange a guided tour covering knitting, dyeing, finishing, and quality inspection areas. For international visitors, we can assist with travel arrangements and provide a letter of invitation for visa purposes if needed. Contact us at least 2 weeks in advance to schedule a visit.