Frequently Asked Questions

We export to over 50 countries including the United States, Canada, Germany, France, UK, Italy, Spain, Netherlands, Australia, Japan, South Korea, Vietnam, Bangladesh, Turkey, Mexico, Brazil, and more. Our top markets are North America (35%), Europe (30%), and Asia (25%). We have experience with import regulations, customs documentation, and certification requirements for all major markets. Our logistics team can recommend the most efficient shipping routes and methods for your specific destination.

Yes, we warmly welcome factory visits by appointment. A typical visit includes a tour of our knitting/weaving floor, dyeing and finishing facilities, QC testing laboratory, and sample showroom. We can also arrange meetings with our R&D team to discuss your specific fabric requirements. Visits typically take 2–4 hours. For international customers, we can provide invitation letters for visa applications and assist with travel and accommodation arrangements. Please contact us at least 2 weeks in advance to schedule a visit.

Our core values are: Expertise — we invest in continuous learning and technical excellence; Integrity — we honor our commitments and communicate transparently; Innovation — we embrace new technologies and sustainable practices; Partnership — we view customers as long-term partners, not transactions. Our slogan 'Expertise in Every Thread, Excellence in Every Fabric' reflects our commitment to quality at the most granular level. We foster a culture of continuous improvement, with annual training programs for all employees and a suggestion system that rewards process innovations.

No, we do not require minimum annual commitments. We work with customers of all sizes, from startups ordering 500 meters for their first collection to established brands ordering 50,000+ meters per season. For customers seeking preferred pricing, exclusive developments, or stock-holding arrangements, we offer partnership tiers based on annual volume: Bronze ($50K+), Silver ($100K+), Gold ($250K+), and Platinum ($500K+), each with increasing benefits such as discounted pricing, priority production slots, and dedicated account management.

We welcome distributor partnerships in markets where we do not have direct representation. Distributor benefits include exclusive territory rights, preferred pricing, marketing support, and technical training. To qualify, distributors should have an established customer base in the textile or apparel industry, warehouse capability, and a commitment to minimum annual purchase volumes (typically $100K+). We provide product training, sample books, and co-marketing support. Contact us with your company profile and market coverage to discuss distributor opportunities.

Yes, we attend major textile and apparel trade shows including Performance Days (Munich/Shanghai), Techtextil (Frankfurt/Atlanta), ISPO Munich, Outdoor Retailer (Denver), and Première Vision (Paris). Trade shows are an excellent opportunity to see our latest fabric developments, meet our team, and discuss projects face-to-face. We post our trade show schedule on our website and social media. If you're attending a show we're exhibiting at, please schedule a meeting in advance to ensure dedicated time with our team.

We respond to all inquiries within 24 hours, and typically within 2–4 hours during business hours (GMT+8). For urgent matters, WhatsApp (+86-186-1608-2795) provides the fastest response. For fabric quotations, we provide initial pricing within 24–48 hours after receiving complete specifications. For complex development requests, we provide a project timeline and feasibility assessment within 3–5 business days. We pride ourselves on responsive communication — if you've worked with Chinese suppliers before, you'll find our response time and communication quality above average.

Yes, we provide comprehensive after-sales support including quality issue resolution, technical consultation, fabric performance troubleshooting, and reorder management. If you experience any issues with our fabric — whether quality defects, performance concerns, or wash care questions — our technical team is available to assist. For quality claims, we respond within 48 hours with an action plan. For ongoing programs, we assign a dedicated account manager who serves as your single point of contact for all needs.

Yes, we can provide references from customers in your industry or region upon request, subject to their consent. We have served brands ranging from outdoor apparel companies in the US to tactical gear manufacturers in Europe to sportswear brands in Asia. Many of our customers have been with us for 5+ years and can speak to our quality consistency, communication, and partnership approach. We can also share case studies of specific fabric development projects, demonstrating our problem-solving capabilities and technical expertise.

We primarily communicate in English and Chinese (Mandarin). Our sales team is fluent in English, and our technical documentation is available in English. For customers in specific markets, we can arrange communication in Spanish, French, or German through our partner network. All contracts, proforma invoices, and shipping documents are prepared in English. If you require communication in another language, please let us know and we will make arrangements to ensure clear and effective communication.

Complaints are handled through a structured process: (1) Acknowledge receipt within 24 hours; (2) Gather details including photos, lot numbers, and description of the issue; (3) Internal investigation with our QC and production teams; (4) Provide a resolution proposal within 5–7 business days; (5) Implement the agreed solution (replacement, refund, or credit). For unresolved disputes, we follow the arbitration clause in our sales contract, typically referring to the China International Economic and Trade Arbitration Commission (CIETAC). We view complaints as opportunities to improve our processes and prevent recurrence.

Yes, we offer value-added services including: fabric sourcing consultation, trend forecasting and seasonal color palette development, garment construction advice, compliance and certification management, supply chain optimization, and inventory management programs. For strategic partners, we also provide exclusive R&D collaboration on next-generation fabric technologies. These services are designed to help you reduce total cost of ownership, accelerate product development, and differentiate your brand in the market. Many of these services are complimentary for customers with annual volume above $100K.

We treat all customer information — including fabric specifications, designs, pricing, and business terms — as strictly confidential. We do not share customer information with third parties without explicit consent. All digital files are stored on secure servers with access controls, and physical samples are stored in restricted-access areas. We comply with applicable data protection regulations and can sign data processing agreements if required. Employees handling customer information are bound by confidentiality agreements, and violation results in immediate disciplinary action.

Getting started is simple: (1) Contact us via email ([email protected]), WhatsApp (+86-186-1608-2795), or our website inquiry form with your fabric requirements; (2) We provide a quotation and sample plan within 24–48 hours; (3) We send samples for your evaluation (2–3 days for in-stock, 7–15 days for custom); (4) After sample approval, we issue a proforma invoice with specifications, pricing, and delivery timeline; (5) You pay the deposit and production begins. No registration or account setup is needed — just reach out and we'll take care of the rest.

Our business hours are Monday to Friday, 9:00 AM – 6:00 PM China Standard Time (GMT+8). Our production facility operates 24/7 with three shifts. Sales and customer service are available during business hours, with after-hours WhatsApp support for urgent inquiries. We observe Chinese national holidays including Chinese New Year (typically late January/early February, 7–10 days), during which production pauses but we monitor WhatsApp for urgent communications. We communicate holiday schedules in advance so you can plan your orders accordingly.