Frequently Asked Questions

Quoted prices are valid for 30 days from the date of the proforma invoice. If raw material prices fluctuate significantly (more than 5%) during this period, we will notify you before accepting the order and provide a revised quote if necessary. Once a deposit is paid and the order is confirmed, the price is locked and will not change regardless of market conditions. For long-term contracts, we negotiate fixed-price windows of 6–12 months to provide cost certainty.

Yes, we offer exclusive fabric development with a non-disclosure agreement (NDA) and minimum annual volume commitment. Exclusive development means we will not sell the same fabric construction, composition, or finish to any other customer. This is ideal for brands that want to differentiate their product through proprietary fabric technology. The development process typically takes 4–8 weeks and includes fiber selection, prototyping, testing, and final approval. Minimum annual volume for exclusivity is usually 10,000+ meters.

Yes, after 3–5 successful orders with consistent payment history, we offer net-30 credit terms to qualified customers. The credit limit is based on your average order value and payment reliability. To apply for credit terms, we may request trade references and financial information. Credit terms help you manage cash flow by allowing you to receive fabric and pay within 30 days of delivery, rather than paying a deposit upfront.

Additional costs may include sampling fees, lab dip charges, testing fees (if third-party lab testing is required), packaging upgrades, and freight charges. Standard packaging (roll packing with plastic bags) is included in the price. Custom packaging (hangers, cartons, labels) incurs extra cost. Freight is quoted separately based on your preferred Incoterms (FOB, CIF, DDP, etc.). We provide a complete cost breakdown on the proforma invoice so there are no surprises.

Order cancellation is possible before production starts with a full refund of your deposit. Once production has begun, cancellation is subject to a cancellation fee that covers materials and labor already committed. If the fabric has been dyed or finished, the cancellation fee may equal the full order value since custom-dyed fabric cannot be resold. We strongly recommend confirming all specifications before deposit payment to avoid cancellation scenarios.

Yes, we provide free A4-size fabric swatches for evaluation — you only cover the shipping cost. For existing in-stock fabrics, we can dispatch samples within 2–3 business days. For custom development, we produce lab dips and handloom samples within 5–7 days. If you need larger sample yardage (1–5 meters) for garment prototyping, a nominal sample fee applies, which is fully credited toward your bulk order. Sample shipping is typically via DHL, FedEx, or UPS for fast international delivery.

In-stock samples ship within 2–3 business days; custom samples take 7–15 days depending on complexity. For standard color matching, lab dips are ready in 5–7 days. For custom fabric development (new composition, weave, or finish), expect 2–3 weeks for the first prototype. International shipping adds 3–7 days via express courier. We provide tracking numbers for all sample shipments so you can monitor delivery progress.

A lab dip is a small color swatch (about 5x5cm) used to confirm the dye color before bulk production, while a sample is a larger piece of fabric (A4 or bigger) that represents the full construction, hand feel, and finish. Lab dips focus exclusively on color accuracy — we typically provide 2–3 shade options for you to choose from. Samples demonstrate the complete fabric including weight, stretch, texture, and functional performance. Both are essential steps in the development process: lab dips confirm color, samples confirm fabric quality.

Yes, we can match Pantone TCX/TPG codes or physical fabric samples with a color accuracy of Delta E ≤ 1.5 under D65 light source. Provide us with the Pantone code or mail a physical color sample, and our dyeing technicians will create lab dips for your approval. We typically provide 2–3 shade options to account for metamerism (color appearing different under various light sources). For critical color matching, we recommend approving lab dips under the light source where the final garment will be sold.

We include up to 3 rounds of lab dip iterations and 2 rounds of sample revisions at no cost for confirmed bulk orders. Each iteration refines the color, construction, or finish based on your feedback. If additional iterations are needed beyond the included allowance, a nominal fee of $30–$50 per round applies. Most projects are finalized within 2 rounds of lab dips and 1–2 sample revisions. Clear feedback with specific references (Pantone codes, physical samples, photos) accelerates the process.

Sample shipping cost is borne by the customer for the first sample, but we credit it back when you place a bulk order. We use DHL, FedEx, or UPS for international sample delivery, with shipping costs typically ranging from $30–$80 depending on weight and destination. For established customers, we include free sample shipping for routine requests. All sample shipments include a tracking number and estimated delivery date.

Yes, we can provide samples with specific functional finishes such as moisture-wicking, antimicrobial, DWR, flame retardant, or UV protection. Each finish sample comes with a description of the treatment technology, expected durability (wash cycles), and relevant test data. For combination finishes (e.g., moisture-wicking + antimicrobial + UV protection), we can produce multi-functional samples within 2–3 weeks. Testing the finish performance in your own lab or through wear-testing is recommended before bulk commitment.

We need the following specifications: fiber composition (e.g., 92% polyester / 8% spandex), fabric weight (GSM), width, weave or knit type, color (Pantone code or sample), functional requirements (moisture-wicking, waterproof, etc.), intended end-use (e.g., running jacket, tactical pants), and any certification requirements (OEKO-TEX, GRS, etc.). If you have a reference fabric sample, mailing it to us is the most efficient way to ensure accurate matching. The more detail you provide, the faster and more accurate the development process.

Yes, we can reverse-engineer a fabric from a garment sample you provide. Our technical team will analyze the sample for fiber composition, yarn count, construction, weight, finish, and performance properties, then develop a matching or improved version. This process typically takes 2–4 weeks depending on complexity. We return your original sample along with our developed fabric for side-by-side comparison. An NDA can be signed before you send the sample to protect your intellectual property.

A handloom sample is a small fabric panel (typically 30x30cm) woven on a handloom to confirm the construction, pattern, and hand feel before committing to bulk machine production. It allows you to evaluate the fabric's drape, texture, and weight without the cost and time of setting up production looms. Handloom samples are particularly important for new fabric developments, complex weaves, or jacquard patterns. Once approved, we proceed to bulk production with confidence that the construction meets your expectations.